In 1986, Susan was a nurse on the cancer-leukemia ward at Long Beach Veterans Hospital. Again and again she met families searching for comfort after a loss, at a time when grief support in Long Beach was hard to find, and she believed something better was possible.
So she got to work. She wrote a Journey of Hope handbook in 1987, then began leading grief support groups in the community at night after work, as a volunteer, for 14 years.
In January 2000, Susan founded New Hope Grief Support Community, designing programs for adults, children, teens, and parents who had lost a child, and authoring children’s grief workbooks still used today.